Refunds & Returns

Refunds & Returns Policy

At Game Over, customer satisfaction is our top priority. Since each T-shirt and hoodie is made-to-order through print-on-demand, our return and refund policies are designed to be fair while maintaining quality standards.

Returns

• Because our products are custom-made, we do not accept returns for change of mind, wrong size, or personal preference.

• Returns are only accepted if the item you received is defective, damaged, or incorrect.

Eligibility for a Return

To qualify for a return, please ensure:

• The request is made within 7 days of receiving your order.

• The item is unused, unwashed, and in the same condition as received.

• Proof of purchase (order number or receipt) is provided.

Refunds

• Once we confirm the defect or issue, we will either issue a full refund to your original payment method or send a replacement item at no extra cost.

• Refunds may take 5–10 business days to reflect in your account, depending on your payment provider.

Non-Refundable Items

• Customized or personalized products.

• Items returned without prior approval from our support team.

Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• To request an exchange, please contact us at [your support email] with clear photos of the issue.

How to Request a Return/Refund

1. Contact us at [your support email] within 7 days of receiving your order.

2. Provide your order number and photos of the defective or incorrect product.

3. Our team will review your request and guide you through the process.